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Cancelled: 2020 Professional Veterinary Team Member Certificate Program
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Cancelled: 2020 Professional Veterinary Team Member Certificate Program

 Export to Your Calendar 4/22/2020 to 4/23/2020
When: Dates vary based on registration type (Manager or Team Member)
From 8:30 am until 2:00 pm
Where: DoubleTree by Hilton Hotel Phoenix-Tempe
2100 S Priest Dr
Rm: Galleria C
Tempe, Arizona  85282
United States
Contact: Mittie Williams

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Attention Members & CE Attendees:
We are aware of concerns AzVMA attendees may have about COVID-19 as more cases are reported in the state and across the country. AzVMA cares about the health and wellbeing of its members. As a result, the AzVMA is postponing all scheduled continuing education meetings through the end of April.

At this time, the Desert West Connection, scheduled for May 28-31, 2020 is still on the schedule. Decisions about this and future meetings will be made based on the guidance from state and federal authorities. 

AzVMA is aware that this is a license renewal year and will make every effort to reschedule the postponed meetings to provide you with opportunities to fulfill your continuing education requirements. We will provide updates as they become available.


Certificate Program Overview

~ An Award-winning Program ~

All veterinary teams will benefit from attending this innovative and engaging program in professional training, designed to enhance job satisfaction, client services and the patient experience. This award-winning program was voted "Best in the Business" by Veterinary Medical Association Executives. Join over 300 veterinary staff from more than 100 practices across the state that have participated in this unique professional program!

Attendee Outcomes Include

elevating client service experiences ~ advancing communication skills ~ enhancing professionalism and job performance
improving team dynamics ~ strengthening work ethic and pride


In-Person Sessions

Certificate Program has been designed with all veterinary staff in mind. There is a management track (12 CVPM CE hours) and veterinary team member track (8 CE hours). Managers meet separately on Wednesday, April 22, 2020. The following day, both Managers & Team Members meet collaboratively on Thursday, April 23, 2020.

*BONUS! Each attendee receives an organized binder that contains all materials + additional resources, exercises & supplementary articles!


Homework Assignments

Prior to attending the track sessions there are 4 activities designed to enhance and maximize the in-person sessions. These required assignments are essential to understanding session content. Time spent completing assignments will earn participants additional 2 CE credits. Upon registration you will be emailed additional information about the homework assignments. Don't stress, they are merely simple exercises designed to help you grow as professionals and aid with the in-person sessions!


Webcast Sessions

The in-person sessions will be followed with 4 monthly online Webcast Sessions from May-August 2020. The webcast sessions will be explained in detail during the opening of the in-person sessions. Also, a webcast guide & monthly reminders will be sent to you by the VHCTAz to ensure you are set-up for success!


Graduation Ceremony

After completion of the in-person and online webcast sessions, participants will be invited to a Certificate Ceremony held during the 2020 VHCTAz Team Conference's Award & Recognition Luncheon on Saturday, September 26, 2020. This special event will celebrate your accomplishment of completing the program. This ceremony is by invitation only. 



Rebecca Rose, CVT
CATALYST Veterinary Professional Coaches, LLC

Rebecca has had an extensive and entrepreneurial career as a veterinary technician, as the president and founder of CATALYST Veterinary Professional Coaches, LLC. She has also worked in the field as a veterinary technician at a mixed-animal practice, offered veterinary technician relief services throughout the state of Colorado, and was the first paid administrator of the Colorado Association of Certified Veterinary Technicians. She facilitates classes at local, state, national and international conventions. She coordinates veterinary hospital consultations, assisting veterinary managers in designing customized programs fitting the needs of management and the veterinary team. Rebecca presided as President of the National Association of Veterinary Technicians in America from 2015-2017.


Founding Sponsors

AZPetVet - A Family of Animal Hospitals
BARC - Baseline Animal Rehabilitation Center
Jurox Animal Health
K9-Games Dog Training
Veterinary Health Care Team of Arizona


Executive Sponsors

Avrio Pharmacy
AZPetVet - A Family of Animal Hospitals
BARC - Baseline Animal Rehabilitation Center
Elanco Animal Health
Gentle Journey In-home Pet Euthanasia & Hospice Care
Midwest Veterinary Supply
National Veterinary Associates
VCA Animal Referral & Emergency Center of Arizona
VCA McCormick Ranch Animal Hospital & Emergency Center
Veterinary Neurological Center
VetMED Emergency & Specialty Veterinary Hospital


Cancellation Policy: Cancellations before 4-8-20 will receive refunds in full. No-shows or cancellations received on or after 4-8-20 will be charged the full amount.
Late Registration Policy: Registrations received on or after April 15, 2020 will be charged a $10 late registration processing fee.