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Webinar: Creating the Ultimate Client Experience - Part 3: Team Culture 9-2-20
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Webinar: Creating the Ultimate Client Experience - Part 3: Team Culture 9-2-20

 Export to Your Calendar 9/2/2020
When: Wednesday, September 2, 2020
6:00 - 7:00 pm
Where: Virtual Webinar
United States
Contact: 602-242-7936

Online registration is available until: 9/2/2020
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Webinar Details

Series Overview

As the first point of contact with clients, Client Service Representatives (CSR) play a vital role as members of the practice team. Their interaction with clients often determines if practices maintain and increase their client base. CSRs can build lasting relationships through providing exceptional customer service. Creating the Ultimate Client Experience is a four part webinar series that will cover discussing finances with clients, communicating with clients, being apart of the team and career pathways.

Webinar Session Part 3

Join us on Wednesday, September 2, 2020 from 6:00 - 7:00 pm for the third installment of a four part webinar series: Creating the Ultimate Client Experience. This webinar will cover Part 3 - Team Culture & Emotional Intelligence. Sign up to learn tips for working as a cohesive veterinary team.

Discussion Topics:

  • Emotional + Social Intelligence
  • The Importance of Team Culture
  • Developing Team Culture
  • Q&A

Webinar Rates:

  • VHCTAz Member: $15
  • Non-member: $25

Important Webinar Information:

  • Approved for 1 CE hour by the Arizona Academy of Veterinary Practice (for technicians).
  • Note: CE credit will only be awarded to those who watch the entire webinar.
  • If unable to watch the interactive, live webinar you may earn CE credit by viewing the recorded webinar and completing a 3-question quiz. Instructions for the quiz will be provided via email from
  • Zoom Tutorial: Joining and participating in a webinar (attendee)



Kirstie Jarrad, CPBA, CPDFA, CPEIA
Camala C. Bailey, CPA, PC (CPA 4 Vets) 

Kirstie is an Arizona native with a love for animals and a passion for people. With years of experience on the front lines of customer service and striving to create positive and memorable client interactions, she uses her knowledge and understanding of behaviors to teach others how to deliver the very best in customer care, from basic skills to learning how to communicate in the client’s ‘language’. Serving as the Director of Client Services at Camala C. Bailey, CPA PC (CPA 4 Vets), she is certified in behavioral (CPBA), motivational (CPDFA), and emotional intelligence analysis (CPEIA).


Cancellation Policy: Cancellations received before 8-31-20 will receive refunds in full. No-shows or cancellations received after 8-31-20 will be charged the full amount.