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Certificate Program
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Professional Veterinary Team Member Certificate Program

Due to concerns over COVID-19, VHCTAz is postponing the "VHCTAz Professional Veterinary Team Member Certificate Program" until 2021. 


About Program

Mission, Vision & Values

Participating Practices



This innovative program is the first of its kind in the state to provide all veterinary staff with professional training to enhance the client and patient experience. It has been developed with all veterinary staff in-mind. 

Your veterinary team members will benefit from attending this innovative and engaging program in professional training, enhancing job satisfaction, client services, and patient experience.

Your VHCTAz leaders spoke and we listened! VHCTAz managers, technicians and leaders aided in creating a Certificate Program in Professionalism.


Managers Sessions

4 hours of in-person instruction

Secrets to Team Accountability & Feedback Because Turnover is Costly, Hire for the Long Haul Effective or Stagnant? Elevating Team Training for Highest Potential Veterinary Team Wellbeing in Action


Managers & Team Members Sessions

4 hours of in-person instruction

Safe and Effective Conflict Communication Tips for Animal Lovers

Master or Counterproductive – What’s Your Professionalism Score? Breaking the Status Quo – Growing People in Their Passions to Create a Dynamic Team Acquire Concrete Tools to Conquer Daily Challenges & Wellbeing


Managers & Team Members Webcast Sessions

4 hours of in-person instruction

Webcast 1

Craft Your Personal Values, Vision & Mission to Create Joyful Days

Webcast 2

5 stars!  Evaluate and Enrich Your Client Experience

Webcast 3

Results in Accountability – Start with a Mirror

Webcast 4

Yes, Healthy Conflict Creates Stronger Teams – Discover Tips in Resolution


CE Approval

  • Managers can earn up to 14 CE hours upon completion of all Certificate Program sessions and assignments. 
  • Team Members can earn up to 10 CE hours upon completion of all Certificate Program sessions and assignments.


Webcast Information

  • Managers Manager and Team Member participants will have approximately 1 month to complete each Webcast Session.
  • Webcast Sessions are on-demand so you can make them fit your schedule.
  • One Webcast Session is made available per month.


 Awarded "2016 Best in the Business"


by the Veterinary Medical Association Executives

CVPM qualified for 12 CE hours

by the Veterinary Hospital Managers Association

Founding Sponsors

  • AZPetVet - A Family of Animal Hospitals
  • BARC - Baseline Animal Rehabilitation Center
  • Jurox Animal Health
  • K9-Games Dog Training
  • Veterinary Health Care Team of Arizona


Executive Sponsors

  • Avrio Pharmacy
  • AZPetVet - A Family of Animal Hospitals
  • BARC - Baseline Animal Rehabilitation Center
  • Elanco Animal Health
  • Gentle Journey In-home Pet Euthanasia & Hospice Care
  • Midwest Veterinary Supply
  • National Veterinary Associates
  • VCA Animal Referral & Emergency Center of Arizona
  • VCA McCormick Ranch Animal Hospital & Emergency Center
  • Veterinary Neurological Center
  • VetMED Emergency & Specialty Veterinary Hospital


For more information contact or 602-242-7936.